Frequently Asked Questions:

When should I book?
What's the difference between Canadian Rockies Rafting and other rafting companies?
How do I get to the river?
How do I choose the right rafting company?
When is the best time of year to go rafting?
What is the minimum age for rafters?
Do I have to be able to swim?
How many people are there per raft?
Is rafting safe?
What is your cancellation policy?
What kind of clothes should be worn on the river?
What happens if it rains?
Should I tip my Guide?
I am looking for summer work how do i apply?

When should I book? To ensure space on the date of your choice, book as early as you can. Some dates fill months in advance, others don't fill at all. Procrastinate and you may be disappointed. The earlier you book the more likely you are to get the dates you desire.

What's the difference between Canadian Rockies Rafting and other rafting companies?
We run the same stretches of river as other rafting companies but that is where the similarities end. We run ALL of the rivers that are offered in the area. Our equipment is the finest on the river. We use 100% self bailing rafts that we ensure are built to our specifications for the rivers we run. Our staff members are friendly, experienced and willing to answer your questions and concerns. We offer opportunities to waterfight, cliff jumps, short hikes and body surfing that no other company offers. Our customer service level is second to none.

How do I get to the river? CRR offers complimentary transportation to and from all our river locations. We pick up in Banff, Canmore and locations closer to each river.The Kicking Horse will also pickup in Lake Louise and Field. You are welcome to drive to our office and if coming from Calgary, we will meet at locations near the river so you do not need to drive to Canmore.

How do I choose the right rafting company? Canadian Rockies Rafting Company takes pride in its reputation as one of the world's leading outfitters. We suggest you contact our staff to get full details of all the tours in person. They will gladly assist with making the right choices, honestly and correctly. If the staff do not have all the answers, they will get a river manager or the owners to talk with you personally. Also ask around, local information centres and other companies will gladly recommend.

When is the best time of year to go rafting? How Long is the season? It all depends on what tour you are going to do. We open May 1st and close end of September. The rivers change from May to September. High water is usually from Mid June to Mid July. So for the real whitewater enthusiast this would be an exciting time to book. The scenic float trips offer great birding opportunities in May through June. The best way to find out what is best for you is to call 1-877-226-7625.

What is the minimum age for rafters? At CRR are proud to offer a trip for all ages and abilities. We run a range of river tours that can accommodate everyone. The age limits are posted at each tour web page.

Do I have to be able to swim? All rafters must wear specially designed whitewater lifejackets which we provide. On our river tours that are Grade 4 we do recommend that people have swimming ability.

How many people are there per raft? Capacity varies with the size and style of raft. Paddle Rafts: usually Max. 12 people.

Is rafting safe? There is an element of risk to any outdoor adventure activity. At CRR we have a trip for all abilities. Our guides have been thoroughly trained and have first aid and river rescue certification. If you have concerns you should follow these steps: 1. Review each tour thoroughly and decide what level of risk is comfortable to you and your group. 2. Ask our sales staff to clarify any questions you may have regarding each trip. 3. Talk to the trip leader or river manager at the river. Ensure you are comfortable with your decision and we at CRR will gladly assist in helping make the right choices. CRR has an impeccable safety record.

What is your cancellation policy? Individuals must a give MasterCard or Visa upon making reservation. No refund will be given if cancellation is within 48 hours, or customer does not show up.

For groups of 10 or more we require advanced booking notice and we require a $100.00 non-refundable deposit. We require confirmed numbers 7 days prior to trip departure and full payment 48 hours prior to trip date which is non-refundable. Bookings that involve food or special requests are subject to a 14 day cancellation policy no refund.

Full payment for all of our group trips is required 48 hours prior to trip date and this amount is non refundable.

What kind of clothes should be worn on the river? CRR provides all river wear from your feet to the head. However, weather conditions vary greatly from month to month and river attire varies accordingly. Just before leaving try to review a weather forecast and especially temperatures. If it looks cool, bring a fleece or wool sweater (NO COTTON) that can get wet. Whitewater Rafting: wear a bathing suit or shorts to the river and have an extra layer to go over your upper body available. Float trips dress comfortably according to the weather. Bring a rain coat if it looks like rain and a warm sweater. You can bring a small pack on the raft. We will not get wet.

What happens if it rains? Whitewater Rafting is fun in any type of weather provided you dress properly. We go rain or shine - you'll get wet either way. Float Trips will be assessed close to river departure times and if it looks like the rain will continue we may cancel.

Should I tip my Guide? If any of our staff members excel in your eyes let us know. Beyond that gratuities are a welcome and unexpected part of our guide's day. If you feel that your guide, or any member of our staff has provided you with exceptional service feel free to offer them a gratuity. A tip is never expected but greatly appreciated. If you like your ride tip your guide!

I am looking for summer work how do i apply?

Canadian Rockies Rafting is looking for energetic people to work in a fun and rewarding river environment. CRR will be hiring new and experienced guides for the summer season. CRR operates many river tours, providing variety for our employees. We operate float trips, family whitewater, full and half day whitewater on rivers up to Class IV+ daily throughout the summer. Our tours are based out of Banff and Canmore Alberta. Employment would start in May and runs through September 26th. Our wages are competitive and are based on experience.

Canadian Rockies Rafting is a professional organization that expects a professional work ethic from its employees. We are willing to train individuals who show promise in any aspect of our business. Do not hesitate to apply if you feel that you meet most, but not all of the qualifications for a position. We are always looking for outgoing people that will help improve our excellent customer service.

Feel free to send your resume and cover letter to us at info@rafting.ca